Digital Goods Delivery Information

Delivery time:

► Non-personalized product: Files are available to download right away once you made your purchase.

► Personalized products : Files will be sent to your email address within 24 hours after we received your order. Your file will be available in the  email attachment or via download link.

Returns:

Due to the nature of digital files, once you have access to the file, they can’t be returned.

Exchanges:

We do not accept exchanges for digital goods.

Cancellation:

No cancellation or refund for INSTANT DOWNLOAD purchase. Due to the nature of digital files, they can’t be returned. Please read the product description before buying to avoid misunderstanding whether it is digital or printed good.

If your order is personalized/custom digital goods, cancellation is available within 1 hour after your purchase, but if I already sent the files/download link to you before 1 hour, cancellation is not possible.

if you have any question or issue with your files Please email us at hello@popobell.com, we will happily help.

 

 

Physical Goods Shipping Information

Shipping companies

► Domestic buyers (Indonesia) : JNE and J&T

► International buyers : EMS by Pos Indonesia

Countries we ship to

AFGHANISTAN  GRENADA PAKISTAN
AFRIKA BARAT (REP) GUADELOUPE PALAU
ALBANIA GUAM PANAMA (REP)
ALGERIA GUATEMALA PANTAI GADING / COTE D’IVOIRE
ANDORA GUERNSEY PAPUA NEW GUINEA
ANGOLA GUINEA PARAGUAY
ANGUILLA GUINEA – BISSAU PERU
ANTIGUA & BARBUDA GUINIA EQUADOR PHILIPPINES
ARGENTINA GUYANA POLAND
ARMENIA HAITI PORTUGAL
ARUBA HONDURAS (REP) PUERTORICO
AUSTRALIA HONGKONG QATAR
AUSTRIA HUNGARY REUNION ISLAND
AZERBAIJAN ICELAND ROMANIA
BAHAMAS INDIA RUSSIAN FEDERATION
BAHRAIN IRAN RWANDA
BANGLADESH IRAQ SAMOA AMERIKA
BARBADOS IRELAND SAMOA BARAT
BELARUS ISRAEL SAN MARINO
BELGIUM ITALY SAO TOME & PRINCIPE
BELIZE JAMAICA SAUDI ARABIA
BENIN JAPAN SENEGAL
BERMUDA JERSEY SERBIA
BHUTAN JORDAN SEYCHELLES
BOLIVIA KAZAKHSTAN SIERRA LEONE
BONAIRE KENYA SINGAPORE
BOSNIA & HERZEGOVINA KIRIBATI / GILBERT SLOVAKIA
BOTSWANA KOREA (DEM.EOPLE’S REP.OF) SLOVENIA
BRAZIL KOREA (REP.OF) SOLOMON ISLANDS
BRUNEI DARUSSALAM KOSOVO SOMALIA
BULGARIA (REP) KUWAIT SOMALILAND (NORTH SOMALIA)
BURKINA FASO KYRGYZSTAN SOUTH AFRICA
BURUNDI LAO PEOPLE’S DEM.REP SPAIN
CAMBODIA LATVIA SRILANGKA
CAMEROON LEBANON ST BARTHELEMY
CANADA LESOTHO ST EUSTATIUS
CANARY ISLANDS LIBERIA ST KITTS
CAPE VERDE LIBYAN JAMAHIRIYA ST LUCIA
CAYMAN ISLANDS LIECHTENSTEIN ST MAARTEN
CENTRAL AFRICAN (REP) LITHUANIA ST VINCENT
CHAD LUXEMBOURG SUDAN
CHILE MACAO SURINAME
CHINA (REP) MACEDONIA (FYROM) SWAZILAND
COLOMBIA MADAGASCAR SWEEDEN
COMOROS MADEIRA SWITZERLAND
CONGO (REP) MALAWI SYIRIAN ARAB REP
COOK ISLANDS MALAYSIA TAHITI
COSTA RICA MALDIVES TAIWAN
CROATIA MALI TAJIKISTAN
CUBA MALTA TANZANIA
CURACAO MARIANA ISLAND’S / SAIPAN THAILAND
CYPRUS MARTINIQUE TIMOR LESTE
CZECH (REP) MAURITANIA TOGO
DENMARK MAURITIUS TONGA
DJIBOUTI MAYOTTE TRINIDAD AND TOBAGO
DOMINICA MEXICO TRISTAN DA CUNHA
DOMINICA (REP) MICRONESIA TRUKS & CAICOS ISLANDS
ECUADOR MOLDOVA TUNISIA
EGYPT (MESIR) MONACO TURKEY
ELSALVADOR MONGOLIA TURKMENISTAN
ERITREA MONSERRAT TUVALU
ESTONIA MONTENEGRO UGANDA
ETHIOPIA MOROCCO UKRAINE
FALKLAND ISLANDS MOZAMBIQUE UNITED ARAB EMIRATES
FAROE ISLANDS MYANMAR UNITED STATES OF AMERICA
FIJI NAMIBIA URUGUAY
FINLAND NAURU UZBEKISTAN
FRANCE NEPAL VANUATU
FRENCH GUIANA NETHERLANDS VATICAN
FRENCH POLYNESIA NETHERLANDS ANTILLES VENEZUELA
GABON NEVIS VIETNAM
GAMBIA NEW CALEDONIA VIRGIN ISLANDS (BRITISH / TORTOLA)
GEORGIA NEW ZEALAND VIRGIN ISLANDS
GERMANY NICARAGUA YEMEN
GHANA NIGER ZAIRE
GIBRALTAR NIGERIA ZAMBIA
GREAT BRITAIN (INGGRIS) NIUE ZIMBABWE
GREECE (YUNANI) NORWAY
GREENLAND OMAN

The list of countries that in not allowed international shipment from Indonesia (Aug 8, 2020)

NO COUNTRY CODES COUNTRY NAMES
1 AF AFGHANISTAN
2 AN NETHERLANDS ANTILLES
3 BN BRUNEI DARUSSALAM
4 CU CUBA
5 IN INDIA
6 IQ IRAQ
7 IR IRAN (ISLAMIC REP.)
8 KP KOREA (DEM PEOPLE’S REP OF) / (NORTH KOREA)
9 LB LEBANON
10 LY LIBYA (STATE OF.)
11 MO MACAO
12 PM ST PIERRE & MIQUELON
13 PN PITCAIRN ISLANDS
14 SY SYRIAN ARAB REPUBLIC
15 TA TRISTAN DA CUNHA
16 TJ TAJIKISTAN
17 TL TIMOR-LESTE (DEM. REP.)
18 ZA SOUTH AFRICA
19 ZR ZAIRE

Processing time before we ship your order

1-2 business days after we received your order. But please note that there may be processing delays in shipping during sale events and peak shopping days. Please contact hello@popobell.com if you need to make sure the item you ordered can be processed at specific time.

Delivery time (By shipping companies):

► Domestic buyers (Indonesia) : Approximately 2-5 days

► International buyers : Approximately 4-9 weeks

Note: We are not responsible for shipping time. The delivery time depends on the shipping company. Cancellation is not possible for this cause.

Order tracking:

► Domestic buyers (Indonesia) : Provided.

Please enter your tracking number at:

JNE:  https://www.jne.co.id/id/beranda

J&T: https://jet.co.id/track

► International buyers : Provided.

Please enter your tracking number at https://ems.posindonesia.co.id/

Returns & Exchanges:

You can return the product you purchased if it’s still in original condition, buyers will be responsible for any shipping cost.

Cancellation:

You can cancel your order before we ship your product. Please contact hello@popobell.com to request cancellation.