Digital Goods Delivery Information
Delivery time:
► Non-personalized product: Files are available to download right away once you made your purchase.
► Personalized products : Files will be sent to your email address within 24 hours after we received your order. Your file will be available in the email attachment or via download link.
Returns:
Due to the nature of digital files, once you have access to the file, they can’t be returned.
Exchanges:
We do not accept exchanges for digital goods.
Cancellation:
No cancellation or refund for INSTANT DOWNLOAD purchase. Due to the nature of digital files, they can’t be returned. Please read the product description before buying to avoid misunderstanding whether it is digital or printed good.
If your order is personalized/custom digital goods, cancellation is available within 1 hour after your purchase, but if I already sent the files/download link to you before 1 hour, cancellation is not possible.
if you have any question or issue with your files Please email us at hello@popobell.com, we will happily help.
Physical Goods Shipping Information
Shipping companies
► Domestic buyers (Indonesia) : JNE and J&T
► International buyers : EMS by Pos Indonesia
Countries we ship to
| AFGHANISTAN | GRENADA | PAKISTAN |
| AFRIKA BARAT (REP) | GUADELOUPE | PALAU |
| ALBANIA | GUAM | PANAMA (REP) |
| ALGERIA | GUATEMALA | PANTAI GADING / COTE D’IVOIRE |
| ANDORA | GUERNSEY | PAPUA NEW GUINEA |
| ANGOLA | GUINEA | PARAGUAY |
| ANGUILLA | GUINEA – BISSAU | PERU |
| ANTIGUA & BARBUDA | GUINIA EQUADOR | PHILIPPINES |
| ARGENTINA | GUYANA | POLAND |
| ARMENIA | HAITI | PORTUGAL |
| ARUBA | HONDURAS (REP) | PUERTORICO |
| AUSTRALIA | HONGKONG | QATAR |
| AUSTRIA | HUNGARY | REUNION ISLAND |
| AZERBAIJAN | ICELAND | ROMANIA |
| BAHAMAS | INDIA | RUSSIAN FEDERATION |
| BAHRAIN | IRAN | RWANDA |
| BANGLADESH | IRAQ | SAMOA AMERIKA |
| BARBADOS | IRELAND | SAMOA BARAT |
| BELARUS | ISRAEL | SAN MARINO |
| BELGIUM | ITALY | SAO TOME & PRINCIPE |
| BELIZE | JAMAICA | SAUDI ARABIA |
| BENIN | JAPAN | SENEGAL |
| BERMUDA | JERSEY | SERBIA |
| BHUTAN | JORDAN | SEYCHELLES |
| BOLIVIA | KAZAKHSTAN | SIERRA LEONE |
| BONAIRE | KENYA | SINGAPORE |
| BOSNIA & HERZEGOVINA | KIRIBATI / GILBERT | SLOVAKIA |
| BOTSWANA | KOREA (DEM.EOPLE’S REP.OF) | SLOVENIA |
| BRAZIL | KOREA (REP.OF) | SOLOMON ISLANDS |
| BRUNEI DARUSSALAM | KOSOVO | SOMALIA |
| BULGARIA (REP) | KUWAIT | SOMALILAND (NORTH SOMALIA) |
| BURKINA FASO | KYRGYZSTAN | SOUTH AFRICA |
| BURUNDI | LAO PEOPLE’S DEM.REP | SPAIN |
| CAMBODIA | LATVIA | SRILANGKA |
| CAMEROON | LEBANON | ST BARTHELEMY |
| CANADA | LESOTHO | ST EUSTATIUS |
| CANARY ISLANDS | LIBERIA | ST KITTS |
| CAPE VERDE | LIBYAN JAMAHIRIYA | ST LUCIA |
| CAYMAN ISLANDS | LIECHTENSTEIN | ST MAARTEN |
| CENTRAL AFRICAN (REP) | LITHUANIA | ST VINCENT |
| CHAD | LUXEMBOURG | SUDAN |
| CHILE | MACAO | SURINAME |
| CHINA (REP) | MACEDONIA (FYROM) | SWAZILAND |
| COLOMBIA | MADAGASCAR | SWEEDEN |
| COMOROS | MADEIRA | SWITZERLAND |
| CONGO (REP) | MALAWI | SYIRIAN ARAB REP |
| COOK ISLANDS | MALAYSIA | TAHITI |
| COSTA RICA | MALDIVES | TAIWAN |
| CROATIA | MALI | TAJIKISTAN |
| CUBA | MALTA | TANZANIA |
| CURACAO | MARIANA ISLAND’S / SAIPAN | THAILAND |
| CYPRUS | MARTINIQUE | TIMOR LESTE |
| CZECH (REP) | MAURITANIA | TOGO |
| DENMARK | MAURITIUS | TONGA |
| DJIBOUTI | MAYOTTE | TRINIDAD AND TOBAGO |
| DOMINICA | MEXICO | TRISTAN DA CUNHA |
| DOMINICA (REP) | MICRONESIA | TRUKS & CAICOS ISLANDS |
| ECUADOR | MOLDOVA | TUNISIA |
| EGYPT (MESIR) | MONACO | TURKEY |
| ELSALVADOR | MONGOLIA | TURKMENISTAN |
| ERITREA | MONSERRAT | TUVALU |
| ESTONIA | MONTENEGRO | UGANDA |
| ETHIOPIA | MOROCCO | UKRAINE |
| FALKLAND ISLANDS | MOZAMBIQUE | UNITED ARAB EMIRATES |
| FAROE ISLANDS | MYANMAR | UNITED STATES OF AMERICA |
| FIJI | NAMIBIA | URUGUAY |
| FINLAND | NAURU | UZBEKISTAN |
| FRANCE | NEPAL | VANUATU |
| FRENCH GUIANA | NETHERLANDS | VATICAN |
| FRENCH POLYNESIA | NETHERLANDS ANTILLES | VENEZUELA |
| GABON | NEVIS | VIETNAM |
| GAMBIA | NEW CALEDONIA | VIRGIN ISLANDS (BRITISH / TORTOLA) |
| GEORGIA | NEW ZEALAND | VIRGIN ISLANDS |
| GERMANY | NICARAGUA | YEMEN |
| GHANA | NIGER | ZAIRE |
| GIBRALTAR | NIGERIA | ZAMBIA |
| GREAT BRITAIN (INGGRIS) | NIUE | ZIMBABWE |
| GREECE (YUNANI) | NORWAY | |
| GREENLAND | OMAN |
The list of countries that in not allowed international shipment from Indonesia (Aug 8, 2020)
| NO | COUNTRY CODES | COUNTRY NAMES | |
| 1 | AF | AFGHANISTAN | |
| 2 | AN | NETHERLANDS ANTILLES | |
| 3 | BN | BRUNEI DARUSSALAM | |
| 4 | CU | CUBA | |
| 5 | IN | INDIA | |
| 6 | IQ | IRAQ | |
| 7 | IR | IRAN (ISLAMIC REP.) | |
| 8 | KP | KOREA (DEM PEOPLE’S REP OF) / (NORTH KOREA) | |
| 9 | LB | LEBANON | |
| 10 | LY | LIBYA (STATE OF.) | |
| 11 | MO | MACAO | |
| 12 | PM | ST PIERRE & MIQUELON | |
| 13 | PN | PITCAIRN ISLANDS | |
| 14 | SY | SYRIAN ARAB REPUBLIC | |
| 15 | TA | TRISTAN DA CUNHA | |
| 16 | TJ | TAJIKISTAN | |
| 17 | TL | TIMOR-LESTE (DEM. REP.) | |
| 18 | ZA | SOUTH AFRICA | |
| 19 | ZR | ZAIRE |
Processing time before we ship your order
1-2 business days after we received your order. But please note that there may be processing delays in shipping during sale events and peak shopping days. Please contact hello@popobell.com if you need to make sure the item you ordered can be processed at specific time.
Delivery time (By shipping companies):
► Domestic buyers (Indonesia) : Approximately 2-5 days
► International buyers : Approximately 4-9 weeks
Note: We are not responsible for shipping time. The delivery time depends on the shipping company. Cancellation is not possible for this cause.
Order tracking:
► Domestic buyers (Indonesia) : Provided.
Please enter your tracking number at:
JNE: https://www.jne.co.id/id/beranda
J&T: https://jet.co.id/track
► International buyers : Provided.
Please enter your tracking number at https://ems.posindonesia.co.id/
Returns & Exchanges:
You can return the product you purchased if it’s still in original condition, buyers will be responsible for any shipping cost.
Cancellation:
You can cancel your order before we ship your product. Please contact hello@popobell.com to request cancellation.