Digital Goods Delivery Information

Delivery time:

► Non-personalized product: Files are available to download right away once you made your purchase.

► Personalized products : Files will be sent to your email address within 24 hours after we received your order. Your file will be available in the  email attachment or via download link.

Returns:

Due to the nature of digital files, once you have access to the file, they can’t be returned.

Exchanges:

We do not accept exchanges for digital goods.

Cancellation:

No cancellation or refund for INSTANT DOWNLOAD purchase. Due to the nature of digital files, they can’t be returned. Please read the product description before buying to avoid misunderstanding whether it is digital or printed good.

If your order is personalized/custom digital goods, cancellation is available within 1 hour after your purchase, but if I already sent the files/download link to you before 1 hour, cancellation is not possible.

if you have any question or issue with your files Please email us at hello@popobell.com, we will happily help.

 

 

Physical Goods Shipping Information

Countries I ship to, from Indonesia: Argentina, Australia, Bahrain, Bangladesh, Brazil, Brunei, Cambodia, Canada, Chile, China, Colombia, Egypt, Hongkong, India, Japan, Macao, Malaysia, Mexico, Myanmar, Nepal, New Zealand, Pakistan, Papua New Guinea, Philippines, Qatar, Russia, Saudi Arabia, Senegal, Singapore, South Korea, Taiwan, Thailand, Turkey, United Arab Emirates, United States, Venezuela, Vietnam

Due to the COVID-19 situation, there may be delays in the delivery of shipments for all international services.

Shipping provider from Indonesia: JNE, J&T, EMS (All with tracking)

Shipping provider from US: USPS (with tracking)

Shipping provider from UK: Royal Mail (with tracking)

The list of countries that in not allowed international shipment from Indonesia (Per Aug 8, 2020)

NO COUNTRY CODES COUNTRY NAMES
1 AF AFGHANISTAN
2 AN NETHERLANDS ANTILLES
3 BN BRUNEI DARUSSALAM
4 CU CUBA
5 IN INDIA
6 IQ IRAQ
7 IR IRAN (ISLAMIC REP.)
8 KP KOREA (DEM PEOPLE’S REP OF) / (NORTH KOREA)
9 LB LEBANON
10 LY LIBYA (STATE OF.)
11 MO MACAO
12 PM ST PIERRE & MIQUELON
13 PN PITCAIRN ISLANDS
14 SY SYRIAN ARAB REPUBLIC
15 TA TRISTAN DA CUNHA
16 TJ TAJIKISTAN
17 TL TIMOR-LESTE (DEM. REP.)
18 ZA SOUTH AFRICA
19 ZR ZAIRE

Processing time

1-5 business days

Delivery time (By shipping companies):

► Domestic buyers (Indonesia): Approximately 1-4 days

► International buyers: Approximately 1-7 weeks

I am not responsible for shipping time. The delivery time depends on the shipping company.

Order tracking: provided

Please enter your tracking number at:

JNE:  https://www.jne.co.id/id/beranda

J&T: https://jet.co.id/track

EMS: https://ems.posindonesia.co.id/

Returns & Exchanges:

All products are unique and produced only once ordered. This also means that returns and exchanges are not supported if you ordered the wrong size, color, or simply don’t like the product.

If there is a problem with an order and/or the received products, please get in touch with me at hello@popobell.com within 3 days of product delivery. An unboxing video will be necessary as proof of the damaged product. I will see whether a free replacement or a refund in case of a damaged product or a manufacturing error is possible.

In case a replacement order is arranged, there is no need to send the original order back to me / the fulfillment company.

Please note: If the order shipping details were incorrect, or if the customer ordered the wrong size or color, I will not be held responsible and will not offer replacements or refunds. You are responsible for giving the right information.

 

Cancellation:

You can cancel your order within 1 hour if you purchased a product from Indonesia. Orders automatically proceed for fulfillment in the US & UK and therefore not possible for cancellation.