Can you change the colors/size/fonts/layout?
Any colors/size/fonts/layout change request may result in an additional fee. Please contact us before making the purchase.
How long will it take to receive the product I purchased?
►Instant Downloads:
Your digital file will be available to download right away after purchase.
►Made-to-order Downloads:
Your personalized files will be emailed to your registered email address within 24 hours after purchase.
►Physical Products:
The processing time to prepare the product you ordered is 2-5 business days. Once it is handed to the shipping company, the estimated delivery times are within 1-7 weeks. Each order will be provided with tracking numbers for you to know the status of your shipment. NB: There may be delays approaching the holiday season in the US. Please order ahead of time.
Can you create a new party theme for me?
For personal requests, please send us an email to popobellparty@gmail.com
Why haven’t I received my order yet?
If you ordered physical goods, a tracking number will be provided to let you know the status of your shipment.
If you didn’t find a tracking number, please kindly check the product title & description again to make sure of the type of product you ordered. The product you ordered might not be a physical product to be shipped to your home address, but a digital file. You can find your digital file orders in your account in this website.