Can you change the colors/size/fonts/layout?

Any colors/size/fonts/layout change request will result in an additional fee. Please contact us before making the purchase.

How long will it take to receive the product I purchased?

►Instant Downloads:
Your digital file will be available to download right away after purchase.

►Made-to-order Downloads:
Your personalized files will be emailed to your registered email address within 24 hours after purchase.

►Physical Products:
The processing time to prepare the product you ordered is 2-5 business days. Once it is handed to the shipping company, the estimated delivery times are within 1-7 weeks for international orders and 2-5 days if you ordered Indonesian-made products and living in Indonesia as well. Each order will be provided with tracking numbers for you to know the status of your shipment. NB: There may be delays due to covid restrictions and approaching the holiday season in the US. Please order ahead of time.

Can you create a new party theme for me?

We are not able to take personal requests for party themes, but are very open to theme suggestions! We will let you know if I decide to make it and whether you can purchase it before your event started.

Why haven’t I received my order yet?

Please kindly check the product title & description again to make sure of the type of product you ordered.

The product you ordered might not a physical product to be shipped to your home address, but a personalized digital file that is delivered by email. Don’t forget to read the product description and search my email popobellparty[at]gmail[dot]com in your email inbox/junk folder if what you ordered was a digital file product.

If you ordered physical products, a tracking number will be provided to let you know the status of your shipment.

Please feel free to reach out to us if you need help.

 

I don’t have a printer and have no idea where to print it, can you recommend a place that would print this for me?

Yes, we can look for printing services near your area and send some suggestions for you.

Our shop is also partnered with an online print company called Prints Of Love which offers free shipping for US buyers. International shipping is also available. Their customer service can guide you through the process. Check them out: https://printsoflove.com/ref/popobell/
Note: Free envelopes if you print invitations/greeting cards. A tree is also planted in your name when you order! ❤️